Offering Colleges (1)
The Hotel Assistant course prepares individuals for a promising career in hospitality. Spanning 390 hours, participants engage in front office operations, housekeeping management, customer service excellence, and event management. They acquire proficiency in handling guest requests, managing reservations, and maintaining accurate guest accounts. This program provides essential skills necessary for the effective management of hotels and hostels. The course duration is 3 months, comprising 390 credit hours.
Curricular Structure
General Course Outline
- Front Office Operations
- Reservation Systems
- Guest Check-In and Check-Out
- Concierge Services
- Housekeeping Management
- Room Maintenance and Cleaning Standards
- Customer Service Excellence
- Event Management
- Handling Guest Requests and Complaints
- Hotel Accounting and Billing Procedures